E911 Compliance Knowledge Center
On August 1st, 2019, the FCC released its report and order regarding E911. In it the FCC has established minimum rules for all MLTS platforms. That means every single business in the United States is now required to comply with federal E911 regulations. E911 can seem like another daunting technical challenge, but RedSky makes E911 compliance easy.
Your Compliance Requirements
Direct Dialing 9-1-1
Every phone that can dial to the public switch network has to be able to dial 9-1-1. That includes all soft phones. Not sure if this applies to your phones? Jerry Eisner, our VP of Public safety has a rule called the Dominoʼs rule:
"If you can dial for pizza from your phone, then you must be able to dial 9-1-1"Kariʼs Law requires MLTS platforms that are manufactured, imported, offered for first sale or lease, first sold or leased, or installed after February 16, 2020, to enable users to dial 9-1-1 directly, without having to dial a prefix to reach an outside line, and to provide for notification (e.g., to a front desk or security office) when a 911 call is made.
All 911 calls must provide notification to the front desk, security, and/or administrative personnel.This notification must include information that a 911 call is occurring, the phone number that dialed 9-1-1, and the location of where the call was placed.
Ray Baum's Act
Accurate Dispatchable Locations
All 911 calls must have what the FCC is referring to as “dispatchable location”. Sec 506 of Ray Baumʼs Act defines "dispatchable location" as information adequate enough for emergency responders to find a person who has dialed 9-1-1. The “dispatchable location” will vary depending on where an individual may be calling from, however, it generally might include information such as:
Street address - 333 N. Michigan Ave. Floor - 16th flr Room # or Zone - Room 1612/NE Corner
State by State regulations
If you are in a state with E911 legislation, the requirements for your company may have changed.
Get Legislation and Compliance Updates
Next Steps for Compliance
Download Fast Track Guide to E911 Compliance
Find out how your organization is affected by new regulations, understand the basics of E911 and learn the steps you can take to get compliantDownload Now
View our Compliance Bundles
RedSkyʼs comprehensive solutions meet all FCC requirements and can be up and running in your organization in as little as 48 hours.View Bundles